Frequently Asked Questions about our services at Checked In Victoria. Have any additional questions? drop us a line right away! We want to help! Send us an email to today!

How do I make a reservation?

Once you decide on the unit you would like to stay in and your dates are confirmed, send us an email to so we can send you the booking form and the payment link. For your convenience, once the completed form and payment are received you will be sent a final confirmation of your booking.

How do I pay?

We accept all major credit cards via our online processing partner Pay Pal. For your convenience, if you do online banking with a Canadian bank you can also pay via Interac/E transfer

Do I pay a deposit?

In order to hold a reservation in our system, simply make a 50% deposit on your booking.

When is my remaining balance due?

Balance payment is due 60 days prior to your arrival date.

Will my unit be guaranteed to me?

Your 50% deposit guarantees that the unit will be available for you. Your 100% payment secures the rental completely.

How do I get there?

About two weeks prior to your booking date you will be sent the final arrival instructions.

How will I gain access to my rental?

We have written comprehensive access instructions for each unit and these will be sent to you two weeks prior to your booking arrival date.

Do I need insurance?

We always suggest purchasing Trip cancellation/interruption insurance. You can do this through your local travel agency. Some credit cards offer this protection if you have paid for the trip with that card. You will need to phone them and check to see if this coverage is available to you.

Can I cancel my reservation?

You can cancel your reservation in full and get a full refund, minus a $50 cancellation fee, up until 59 days prior to your arrival. After 60 days your trip becomes 100% non refundable.

Can I bring my pet?

We have two units that can offer accommodations for your pet.

Is the rental family friendly?

All our units are very family friendly. We supply a play pen and booster seat at all our units.

Is parking included?

All our units include parking

Will WiFi be available?

All our unit include free wifi

Do I pay for local calls?

All our units have free local calling.

What do I need to bring?

You only need to bring your personal items. We have hair dryers, salt, pepper, oil, and complimentary hand soap, shampoo and conditioner for your first shower! As well all the bedding and linens are there for the extra sofa bed and play pen.

It’s the little things that matter to us and we know they matter to you!

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